Thank you for visiting the NBV Maintenance Inc. website and reviewing its privacy policy (hereinafter referred to as the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it, as applicable.
This privacy policy consists of the following elements:
Privacy and the protection of personal information are essential to us. Through this Policy, we aim to safeguard them in accordance with applicable laws.
To ensure this protection, NBV Maintenance Inc. commits to collecting, processing, and sharing information that can identify an individual only when the individual has consented, unless permitted or required by law, in which case your consent will not be necessary.
The Policy aims to inform users of the reasons and how NBV Maintenance Inc., or anyone acting on its behalf, will collect and use their personal information. It is designed to be in clear language to ensure informed consent from users.
For the purposes of this Policy, "personal information" refers to any information about an identifiable person or information that can identify a person. Where possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.
This Policy is effective as of January 31, 2024.
This Policy replaces the Privacy Protection Policy dated February 13, 2024.
We commit to obtaining consent before collecting an individual's personal information. Consent may be explicit or implicit and can be provided directly by the person or by their authorized representative.
We prefer to obtain explicit consent, whether verbally, electronically, or in writing. However, implicit consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication or a name and phone number to get a response to a question is considered implicit consent to the collection of information containing personal details. To determine the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a person in a similar situation.
If we intend to use personal information for a new purpose, we will describe the intended use and seek consent again.
In certain situations, such as a government request, it may not be possible to obtain the person's consent to collect, use, or disclose their personal information. We commit to never disclose such information other than in accordance with this Policy, unless required or permitted by law.
The information collected aligns with the purposes and objectives outlined in this privacy policy.
Here are some reasons why we collect your personal information:
NBV Maintenance Inc. may collect personal information in various forms, but only through lawful means and solely for the necessary purposes disclosed to you, as described in this Privacy Policy, or as permitted or required by law.
The personal information collected, as well as its sensitivity, may vary depending on the context of the interactions between you and NBV Maintenance Inc. Therefore, we prioritize informing you of the nature of the personal information we use.
We protect all collected personal information.
Name and Contact Information. First and last name, email address, postal address, phone number, and similar data used for communication.
Proofs of Identity. Passwords, password hints, and other security information used to identify you and access your account.
Demographic Data. Information about you, such as age, gender, country, and preferred language of communication.
Payment Data. Information necessary for processing your payments, such as payment instrument number (e.g., credit card number) and associated security code.
Subscription Data. Information about your subscriptions related to cultural events and newsletters from cultural companies.
Images and Sounds. Audiovisual data to ensure the security of our users, especially at cultural events for which we are organizers or hosts.
Interactions. Data related to your use of websites, platforms, and created tools. This includes data you provide to use the products. In other cases, such as error reports, it involves data we generate.
Other examples of interaction data we collect include:
Providing Our Products and Services. We use data to operate our products and services and provide you with rich and interactive experiences.
Improving Products and/or Services. We use data to enhance our services, including adding new features or capabilities.
Personalization. Some services include personalized features, such as recommendations that optimize your experiences and satisfaction. These features use automated processes to adapt your experiences based on the data we have about you, such as deductions we make about you and your product usage, activities, interests, and location.
Product and/or Service Development. We use data to develop new products. For example, we use anonymized or pseudonymized personal information to better understand the needs of our customers.
Customer Support. We use data to diagnose and resolve issues related to products and/or services, restore access to your personal account, provide other support and assistance services.
Contributing to Security and Issue Resolution. We use data to contribute to the security and resolution of issues with our products and services. This includes using data to ensure the security of services offered to our customers, detecting malware and malicious activities, resolving performance and compatibility issues to help customers make the most of their experience, and informing them of updates to our products and services. This may include the use of automated systems to detect security issues.
Security. We use data to protect the security of our products and customers. Our security features can prevent the operation of malicious software and inform users of the detection of malicious software on their device or even use video surveillance to ensure public safety at events.
Surveys and Promotional Communications. We use the data we collect to provide surveys and promotional communications. You can subscribe to email subscriptions, respond to surveys, and choose whether to receive promotional communications from [ORGANIZATION NAME] via email, SMS, postal mail, and phone. For more information on managing your contact information, email subscriptions, and promotional communications, see the Access and Control of Your Personal Information section of this Policy.
Relevant Offers. NBV Maintenance Inc. uses data to provide you with relevant and important information about the products and services offered. We analyze data from various sources to predict information that will be most interesting and relevant to you and communicate it to you in different ways. For example, we can predict your interests in shows and suggest new activities that may appeal to you.
Advertising. NBV Maintenance Inc. uses data collected through interactions with you, some of our products, and third-party websites to advertise our products and services, including on third-party sites. We may sometimes use automated processes to make advertisements more relevant.
Commercial Transactions. We use data to process your transactions with us. For example, we process payment information to provide customers with subscriptions to products and use contact information to provide products purchased in our online shops/box office.
Report Creation and Business Operations. We use data to analyze our operations and improve decision-making processes. This allows us to make informed decisions and create reports on the performance of our activities.
Protection of Rights and Property. We use data to detect and prevent fraud, resolve disputes, enforce contracts, and protect our property. For example, we use data to confirm the validity of tickets sold to combat fraud. We may use automated processes to detect and prevent activities that violate our rights and those of third parties.
Legal Compliance. We process data to comply with the law. For example, we use our customers' age to ensure that we comply with our obligations regarding the privacy protection of children or to ensure that the customer meets the recommended age for the audience. We also process contact and identifier information to help customers exercise their data protection rights.
Research. We use data for research purposes, including for scientific and public interest purposes, when permitted by law.
NBV Maintenance Inc. attaches great importance to the security of your personal information and is committed to processing it in accordance with industry standards, only for the purposes for which it is collected as described in this policy or in a specific notice. However, absolute safeguarding of this information is impossible given the inherent security limitations of transmission over the Internet. The information transmitted to us is ultimately at the user's own risk.
NBV Maintenance Inc. ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.
You have the right to request access to your personal information for verification purposes and to request correction if it is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this Policy.
To the extent of our capabilities, we will provide you with timely access to your personal information. However, for security reasons, we may need to verify your identity.
Moreover, there may be circumstances where we cannot provide you with access to your personal information. In particular, when access may lead to the disclosure of another person's personal information and that person refuses to consent to the disclosure, or when legal restrictions apply. If such a situation arises, we will inform you of the reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on third-party websites or platforms, please contact these third parties directly.
We do not share your personal information with companies, organizations, or individuals outside of NBV Maintenance Inc., except for our authorized suppliers and partners who need access to the information for the purposes outlined in this policy and within its limits, as well as in the following cases:
NBV Maintenance Inc. is committed not to sell or rent your personal information to a third party.
NBV Maintenance Inc. may use cookies, Internet tags, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website and uniquely identify the current connection. This data may include information such as your Internet address (IP), browser type, browser version, pages of our site you visit, the time and date of your visit, the duration of your visit, and any other statistics.
The cookies used are mainly used to track search history and carts (e.g., ticket purchases) related to the session to facilitate the user's online browsing experience. It is important to know that activating the cookie option may, depending on the chosen configuration, allow other servers to install cookies on your system. You can set your browser to inform you of the presence of cookies, giving you the option to accept or reject them.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply upon leaving our website, and NBV Maintenance Inc. is not responsible for the collection or processing of personal information by these third parties or through these external sources.
NBV Maintenance Inc. retains collected data for various periods, depending on their nature and usefulness in providing our products and services. During the retention period, NBV Maintenance Inc. takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities where NBV Maintenance Inc. has offices or facilities and in the cities where our host has servers containing data collected by X-TREM Informatique.
Personal information may be stored outside the country in which you reside if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country. In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and government authorities and law enforcement agencies in those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy cannot be applied without your explicit consent. We always indicate the date of the last modifications and allow you to access archived versions for review. If the changes are significant, we publish a prominently highlighted notice on our website (including, for certain services, via email notification).
Compliance contact person:
For any questions, comments, or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy:
Karol-Anne Martin
MediaWeb